Frequently Asked Questions

Who will handle my claim?
Your claim will be handled by the market Operations Manager.

Our Operations Managers are trained to investigate the claim in their entirety. The Operations Manager will contact all employees and staff who may have knowledge of any incident that could have occurred during your visit to one of our managed properties.

During the claim resolution process, the operations manager will keep you informed via our Claims Management System. The operations manager will provide you with updates via the claim ticket system through every step of the process.

If you have any questions and need to speak with a representative, the operations manager will additionally be available via cell phone and email. Should you have any questions, comments or concerns, please do not hesitate to utilize the claim ticket system to add any additional information or concerns to the claim file.

 Last updated Mon, Dec 9 2013 11:00pm

Please Wait!

Please wait... it will take a second!